Work assignment automation based on custom field dropdown

[Gilmarie Hernandez]

Hi,

I am new to JIRA and have been figuring things out by reading and Youtube but I'm stuck on this one.

I am trying to create an automation to assign tickets when a new issue is created by a custom field that is a dropdown (not of people but options, field is named "Request Type"), but also assigned as close to equal as possible depending on the request type chosen. I would only need them to be assigned by the first drop down and not the second. I do have the custom field ID for the dropdown as well. 

I have been playing around with all the automations and have come to the conclusion it has to be written as a smart value but I'm lost as to how to assign it based on the request type since its not a field option in the automation dropdown.

Example:

If Amanda has 3 issues "request type A" and Joe has 2 issues "request type A" and Mark has 1 issue "request type A" and a new issue is created "request type A", it goes to Mark since he only has 1 "request type A" and all new issues that are "request type A" will continue to go to Mark until the automation notices all 3 people have had an equal amount (or close to it) of "request type A" assigned to them throughout the day, no matter the status of the ticket. 

[Bill Sheboy]

Hi @Gilmarie Hernandez -- Welcome to the Atlassian Community!

One possible way to do that would be to add a condition to check the Request Type matches your "type A", and then use the Assign Issue action with the Balanced Workload option:

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Assign-issue

That could be refined further using JQL in the action to only check the "type A" issues for each person.

Kind regards,
Bill