Workflow step pending approvers

[Stewart Meyer]

I am viewing an issue in Jira. I can see the Assignee and the Reporter. I can see the Status (which is tied to a workflow step). I can view the workflow as well. What I cannot see is who is the step waiting on! It could be a person, some role members, or group members depending on how the workflow was done, but it would really be nice to see who (or whom) I am waiting on! I could then send them a share asking them to move this issue along.

It would really be nice to have that on the issue screen.

To be honest, I did do a query for a report that parses all that out, and sure, I could run that. But that means leaving Jira and doing some other process.  I would like to know who the issue is waiting on!

One would think I am not the only person on the planet who would find this very useful?

Thanks

[Stewart Meyer]

I can see where this can get a bit more complicated with multiple transitions possible from a step. Or multiple groups/roles/individuals who might be able to approve that transition.

I was focused on a single transition. The way we are set up in our organization is using Groups. Sharing a common workflow for several projects, lets say for a code change, may require a customer approval. So, for each project, who the "customers" are  (who can approve) are in a group.  That group is assigned to be allowed to approve that step transition. 

When I am looking at the issue, it would be nice to see any and all persons who could move the issue along. Maybe I am asking too much.

As I said, I wrote some SQL to parse the workflow XML, dig into the database to find the step information, which transitions are there, which folks can act on it, and show that in a report format so I can find out who to share the issue with to move it along. 

I was just wondering if that could be seen on the issue form without having to go external to get all the information.

[Jack Brickey]

@Stewart Meyer,

I think we need more info here before we can effectively (?) respond. In Jira, w/ the exception of adding an approval state, the Assignee is the person that owns the issue and the workflow transitioning. Now, you could have a number of conditions tied to transition which restrict who can transition. Maybe that is coming into play here?

[Stewart Meyer]

Sorry, clicked wrong button. Submitted my reply as an answer.  Please look at that.

[Stewart Meyer]

Is there an Approvers field? And, I would think that field would change depending on what workflow step the issue was in.

[John Funk]

Hi Stewart - Would thinking that person should be in the Approvers field be the right assumption? 

[John Funk]

Yes, sir - there should be a value in the Approvers field if it is going through an Approval step. I assume that is what you meant when you said the system should know who the issue is waiting on. 

Workflows can set the value of that field and change it as the issue goes through the different steps. 

Try to add that field to your screen and see what it looks like.