Wrong automation
Mike Donnarumma
Contributor
Hi to all.
I have a strange problem with automation and comment.
I have two types of automation related to comment insert.
The first one makes a transition to 'waiting for customer' to 'Open' on comment adding.
The second one makes the transition 'open' to 'updated' on comment adding.
I have an issue in waiting for customer status. Customer adds a comment with attachment and a strange behavior occur:
The issue is transact to Open (correct)
The issue is transact to Update ( not correct).
Automation rules attached.
Thanks in advance.
