add a watcher via the customer portal?

[mel vega]

Hi,

is it possible to do this for a customer user from the portal?

Thanks

Melissa

[Paulo Hennig · Accepted solution]

Hello Mel,

Unfortunately, a customer can't be a watcher as JIRA users can, but you can also enable the option Enable Participants (JSD Project > Settings > Request Participants) where your customers can invite other customers to be associated with specific issues and receive the Service Desk notifications.

[Katya Godneva]

Hello

it this no longer possible?

[Katya Godneva]

oh thanks found it

[Mark Novi]

this issue is making the service desk portion completely useless

Please allow customers to be added as watchers to SD issues.

unreal

[mel vega]

thanks