Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

customfield does not exist or you do not have permission to view it.

Todd Thelin May 29, 2020

I am receiving this error message when doing an advanced search. I created the project, created the custom fields and this is the third of like ten that I cannot see. What did I do wrong in creating these fields? Is there a trick? I cannot remove the custom field because it is being used in 100's of issues already.

1 answer

0 votes
Cody Stevens
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 29, 2020

Hey @Todd Thelin 

 

I have seen a similar error when the field is apart of a context scheme. Did you add any of the fields to a context?

If you did, I noticed that I had to specify the exact project and I believe issue type when using the search to find issues with the field.

Todd Thelin May 29, 2020

No I have not done that.

Cody Stevens
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 29, 2020

Okay, can you provide us with a screenshot of the error and the search you are trying to do?

Todd Thelin May 29, 2020

I may have found a solution, it works but it is backwards from what I thought I was reading online. From what I read, you should use information gathered from the JSON screen when doing queries, but when I did that I received the error "customfield does not exist or you do not have permission to view it." I tried the same JQL script with the custom field's name and it worked fine. Is Atlassian going away from the JSON naming scheme or how would I know? It is really confusing to find out how to do something on their site that does not work. Should the customfield's names be the way I go then? Is this going to change again in the future?

Like Ivan likes this
Richard Parkins
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 10, 2021

Definitely use the name of the field that is mapped to the 'custom_xxx' field 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events