forward email - faulty formatting

[Michael Schmitz]

Hi,

when we get a mail from JIRA and forward this to a colleague (we use outllok) the hole formatting is lost.

Is there a way to fix this?

Thanks in advantage

[Georges Moubarak]

Hi @Michael Schmitz,

Actually the format stays the same. You need to make sure that the recipient have enabled HTM/CSS under "Format" in Outlook options. 

[Nic Brough -Adaptavist-]

It depends.  If I understand the question properly, the process you've got is:

• JIRA sends a mail to X
• The mail renders ok in X's outlook
• X uses "forward" to send the mail on to Y
• When Y opens the mail in outlook, the formatting is damaged

If that is true, then the problem is the email client - either X's outlook is damaging the email it's sending on, or Y's outlook can't handle what X's outlook is wrapping around the "forward".   There's nothing you can do to fix this in JIRA - it's just sending simple email.

[Michael Schmitz]

Yes you are right.

Is there anything I can Change in outllok? The problem is also there when I forward a mail to myself.

[Nic Brough -Adaptavist-]

I don't know to be honest, I've avoided the use of Outlook since they removed the "group by conversation" option that made it usable (for the way I work)

[Michael Schmitz]

This was already disabled by me.

Thanks anyway