helpdesk - jira

[Stanislaw Palak]

I have system helpdesk on jira, user create task on Jira, but I need solution when user send emila od helpdesk address and task will be create automaticly, jira have this capabilities ?

[Pavel Zubov]

Hi, Spalak!

I know one JIRA Cloud add-on with the capabilities to automatically create issues on the basis of any users idea posted on feedback forum.

You can find details about it at https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview

I hope it will help you!

[Mizan]

You can use JEMH plugin to create issues automatically via emails

Also refer https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+for+Helpdesk+or+Support

[Phill Fox]

Stanislaw Palak

You should now investigate whether your requirements are met by the functionality provided in JIRA Service Desk which provides multiple channels for reporting issues including email, customer portals etc.

[Adam Jacobson]

JIRA has some capability to do this. Please see:

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email