how is it possible to display the internal comment tab before the share with customer tab ?

[duprez]

This question is in reference to Atlassian Documentation: Getting started for service desk agents

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[joachimbollen]

Hi,

For server, you could add this to the announcement banner:

<script type="text/javascript">
var commentTabsAreAlreadyShowing = false;
setInterval(function(){
  var tabs = jQuery(".sd-external-submit");
  var edit = jQuery(".sd-attach-dialog-footer-actions");
  if (tabs.size() > 0 && !commentTabsAreAlreadyShowing) {
    commentTabsAreAlreadyShowing = true;
    jQuery(".sd-internal-submit").parent("span").insertBefore(".sd-comment-buttons span:first");
    jQuery(".sd-internal-submit").addClass("aui-button-primary");
    jQuery(".sd-external-submit").removeClass("aui-button-primary");
  }
  else if (edit.size() > 0 && !commentTabsAreAlreadyShowing) {
    commentTabsAreAlreadyShowing = true;
    jQuery("#button-private").addClass("aui-button-primary");
    jQuery("#button-public").removeClass("aui-button-primary");
	jQuery("#button-private").insertBefore("#button-public");
  }  
  else if (tabs.size() == 0 && edit.size() == 0) {
    commentTabsAreAlreadyShowing = false;
  }
}, 100);
</script>

For cloud, this unfortunately doesn't work...