how to to sync comments in jira service management and software

[Viktoria Soldatova]

how to to sync comments in jira service management and software.
and if its go from software then put as internal comment in jira service management, if tag the user, then public

[Tansu Akdeniz]

Hi @Viktoria Soldatova 

Welcome to the community.

You can simply use Automation feature (from Project Settings -> Automation).

When comment added to software project, copy the comment to linked JSW issue.

There are lots of existing threads, please take a look.

• Copy Comment to linked Issue when new comment is added

[Viktoria Soldatova]

@Tansu Akdeniz yes, I use exactly this one. )
but it does not work when I comment software and in advanced compare contains @ the rule should create external commet in servise managment. but nothis is happened.
and work log say as Done

[Matthias Gaiser _K15t_]

@Viktoria Soldatova, I usually use log actions to debug my automation rules.

In your case, you could e.g. add a log action right before the comment on issue action to check whether this branch gets executed correctly.

[Viktoria Soldatova]

@Matthias Gaiser _K15t_ 
could you be more specific please, I`m not really get you

[Matthias Gaiser _K15t_]

I'm basically following the advice in this Atlassian doc article about debugging an automation rule.

If somehow my actions don't work as expected, I add a log action which allows me to write some text or smart value to the audit.log of that rule. When the rule is executed, I can check the audit.log and see which part is getting executed and which one not.

Does that help more?

[Syed Majid Hassan -Exalate-]

Hi,

This is Majid @ Exalate. 

The two approaches presented here would be the way to go i.e. automation rules (if your source and target projects are on the same Jira instance) and an integration app (in case they are on same or different systems). If you decide to go with the latter, please check out Exalate - the only decentralized integration solution out there. 

Hope it helps. 

Thanks

Majid

[Katarzyna Szumilas_Deviniti_]

Hi @Viktoria Soldatova

Automation might be the best solution in this case but another way to synchronize comments between two projects or even two instances might be using a 3rd party app.

The one developed by my team Issue Sync Pro is free and lets you create comments automatically and keep them updated also when their values change. In the case of JSM projects, you can choose between internal and public comments.

If that sounds interesting, feel free to try the app or book a demo session.

Best regards,
Kasia