not being able to log in to my account or unable to use the account.

[Amritanshu Shaw]

I am writing to report an issue I am experiencing with my Jira account. I am currently unable to log in and access my account, and despite several attempts, I have not been successful.

Here are some relevant details to help you investigate the issue:

Email associated with the account: [amritanshu.shaw@kirikaadigital.com]

Username (if applicable): [amritanshu.shaw@kirikaadigital.com]

Browser used: [Chrome]

Any error message received: [It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again. If you continue to see this error, raise a support request.]

https://id.atlassian.com/join/user-access?resource=ari%3Acloud%3Ajira%3A%3Asite%2Faadc9cf8-f3d8-4a8c-bf03-5ab052dce883&continue=https%3A%2F%2Fkirikaadigital.atlassian.net%2F

Approximate time the issue began: [01/05/2025]

I would appreciate your assistance in resolving this matter as soon as possible. I'm unable to raise a support request as I don't know how to do this OR where to do this? Please let me know if any additional information is needed to verify my identity or diagnose the problem.

Looking forward to your prompt response.

Best regards,
Amritanshu Shaw

[Benjamin]

Hi @Amritanshu Shaw ,

The message doesn't seem like the normal message one would get if there was something wrong with the account. 

You may want to reach out to your Cloud admin to reset your account if your account is managed by your org. 

Likely based not the message shown. It'll probably be best to reach out to Atlassian support. Here's the link to submit an Atlassian ticket regarding your issue:

https://support.atlassian.com/contact/


All the best.

[Mohanraj Thangamuthu]

Hello, Good day. Are you trying to login into Jira cloud or JSM/JSD cloud?.

Noticed that Jira has been de-activated on the site that you are trying to login due to pending payment.

Please create a ticket at https://support.atlassian.com/contact if you want to activate Jira again. Thanks