one of our employees stopped receiving mail notifications

[reem alrashoud]

I am trying to solve an issue that's happened to one of our employees

she used to receive mail notifications but no longer does, upon assignments/comments or any change. She receives confluence notifications tho.

I tried changing the mail sender

I double checked the notifications settings

I tried disabling/enabling notifications.

and the changes are not made by her so enabling receiving notifications for own changes didn't affect it.

Thank you.

[Fazila Ashraf]

@reem alrashoud  , If it is just one user, i would have the user check their email client rules. 

Also, try the notification helper in https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

[reem alrashoud]

Thanks Fazila,

I already tried the notification helper and it showed no issue as it says she should be receiving the notification. 

As for the email client, I believe changing the sender would've resolved it if it was related to a rule

[Fazila Ashraf]

@reem alrashoud  , The rule could be also looking only at the subject or some other part of the email..

Because this is cloud, i cannot recommend mail queue or outbound email logs.. But they would have helped :( 

[reem alrashoud]

I see, thank you for your help.. I'll try something else.