out of office functionality in Jira service management.

[Sowmiya Srinivasan]

Is there some sort of out of office functionality in Jira? In case of assigning a ticket to someone who's on summer vacation, or parental leave for example. Could this either be notified to the reporter somehow?
Could you set up temporary substitutions on a user? Not in cloud.

[Jaime Capitel (resolution) · Accepted solution]

Hi @Sowmiya Srinivasan ! Welcome to the Atlassian Community.

Unfortunately, there is no native out of office functionality in Jira. However, you can look for options in the Atlassian Marketplace.

In fact, I'm the product manager of Out of Office Assistant for Jira Cloud, which solves precisely the use cases that you're asking for. When a ticket is assigned to somebody who is on leave, the app can:

• Notify the reporter with a comment in the issue
• Reassign the issue to a delegate owner (coverer)
• Replace the absent user for JSM approvals

You have posted this question for JSM cloud, but you've also written that you're not in cloud. If that's the case and you're on Data Center, you can look up a very similar app from our friends at Akeles.

Let me know if there is anything else specifically that you need to figure out and I'm happy to help!

[Sowmiya Srinivasan]

Thank you for the reply. I have a cloud account also. My company is using data center. I will check the link. 

Thanks,

Sowmiya

[Jaime Capitel (resolution)]

Sounds great @Sowmiya Srinivasan . Please consider accepting my answer so that it helps others in the community

[Emre Toptancı _OBSS_]

Hello @Sowmiya Srinivasan

I saw above that you said your company is also using Data Center.

In that case, I can recommend Keychain - Delegation for Jira app that is built by our team at OBSS. This app allows all kinds of delegations scenarios to be realized on Jira, including JSM customer portal approvals.

https://marketplace.atlassian.com/apps/1225037/keychain-delegation-for-jira

Hope this helps.

EmreT