trigger with low rating in customer satisfaction survey

[Coco _El mejor_]

I want to create a new automatic rule to trigger a notification if someone rate the process as a bad service (1-star, for example). I found plugins which creates better automation rules, but it doesn´t meet my requirements.

Any idea? Did someone have the same need?

[Angélica Luz · Accepted solution]

Hi Agustin,

Currently, it's not possible to get information from the satisfaction survey results to send a notification to customers. Our CSAT is very limited, there is not much configuration we can make.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4156
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Coco _El mejor_]

I made it with Automation for Jira! Thanks anyway.

Here is the link with the answer using the plugin:https://community.atlassian.com/t5/Marketplace-Apps-questions/Request-for-Trigger-Satisfaction-Survey-completed/qaq-p/1066703#M55315

Regards,

Agustín.-

[Angélica Luz]

That's awesome!
Thank you very much for sharing the resolution.