update issue with the results of another issue

[Justin Brown]

I know absolutely nothing about Jira and have been thrown into this project. Forgive me if I ask stupid questions. I want to know if this is even possible before I waste a bunch of time on research. We have new hire onboarding rule that generates and sends out tickets to various teams to complete. They contain checklists that must be completed before the tickets can be closed. What I have been tasked with is to generate a ticket that can extract the new hires manager from the above tickets and send a services request checklist to that manager. Hopefully, based on what was checked on that list, the checked services can be added to another an existing ticket to complete.

PS we are using Automation for Jira

[Justin Brown]

This is what I'm trying to accomplish with Automation for Jira plugin

[elizabeth_jones]

No worries at all; we are all always learning. Let me see if I can help :)

What method are you using for managing your checklists? Are these tickets, linked spreadsheets, subtasks, or a plugin? 

[Justin Brown]

They are tickets, the checklists are generated using the Automation plugin.

[elizabeth_jones]

Would you be able to provide an example? I believe this can be done via jira automation, but it will be challenging for me to tell without a visual representation.

[Justin Brown]

here is part of the project

[Justin Brown]