Email based on issue severity

[John Hinnegan]

I'd like to send emails to different addresses depending on their severity. Specially, I'd like to be able to route emails created at the highest severity to a specific email address to make sure they are promply addressed. Is there any way to do this?

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

If you have or can create a user in JIRA with that email address, you can then subscribe filters to that user. Actually subscription works only for groups but you can add a group with that user alone!

The filter can be made with that severity and pther criteria like 'created today' or in the last 5 minutes etc!

None of the other workarounds will work for you because onDemand doesn't allow customizations.