Can I filter on linked Intercom conversations?
Hi Amir, sorry for the late reply. I am not quite sure what you mean by filtering linked Intercom conversations.
Let me try to describe what you can do related to issue and linked conversation filtering in Jira. There are two JQL additions that you can use to filter issues related to linked conversations:
Find issues by linked Intercom conversation id/s
linkedIntercomConversationId IN (42, 43, 44)
linkedIntercomConversationId = 42
Find issues by number of conversation links
linkedIntercomConversationCount > 5
If you would like to create more complex queries and filters you can easily combine these queries with any other JQL feature.
Further docs on JQL issue filtering with linked Intercom conversations are available here:
https://docs.toolsplus.io/intercom-for-jira/guides/searching-and-reporting
I hope this helps. Do let me know if you have any further questions.
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