Insight Automation - Something went wrong

[MarieClaire Fnk]

Version: 8.6.3

I set up an automation which is working well, however when trying to add another Action of type "Attribute Value" I am getting the below error when trying to Save:

Something went wrong. Contact administrator

I checked the logs and found the following NPE:

2021-03-04 08:24:10,572+0100 http-nio-8080-exec-3 ERROR admin 504x1701035x1 1hhonto 192.168.7.206,0:0:0:0:0:0:
0:1 /rest/insight/1.0/automation/rule [c.r.j.p.i.c.w.a.r.exception.mapper.DefaultMapper] Unexpected exception w
as thrown while processing the request
java.lang.RuntimeException: java.lang.NullPointerException
at com.riadalabs.jira.plugins.insight.services.automation.dao.impl.AutomationRuleConditionAndActionDaoI
mpl.handlePasswordUpdate(AutomationRuleConditionAndActionDaoImpl.java:135)
at com.riadalabs.jira.plugins.insight.services.automation.dao.impl.AutomationRuleConditionAndActionDaoI
mpl.saveOrUpdate(AutomationRuleConditionAndActionDaoImpl.java:87)
at com.riadalabs.jira.plugins.insight.services.automation.dao.impl.AutomationRuleConditionAndActionDaoI
mpl.saveOrUpdateAll(AutomationRuleConditionAndActionDaoImpl.java:151)
at com.riadalabs.jira.plugins.insight.services.automation.dal.AutomationDalImpl.updateRuleBean(Automati
onDalImpl.java:114)
at com.riadalabs.jira.plugins.insight.services.automation.service.impl.AutomationRuleServiceImpl.update
AndReactivateRule(AutomationRuleServiceImpl.java:123)
at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.AutomationResource.updateRule(Autom
ationResource.java:95)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
... 19 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(Re
stDelegatingServletFilter.java:159)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.j
ava:69)
... 36 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.j
ava:37) ... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at de.syracom.plugins.securelogin.common.service.SecureLoginFilter.doFilter(SecureLoginFilter.java:157)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 57 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 24 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.NullPointerException
at com.riadalabs.jira.plugins.insight.services.automation.dao.impl.AutomationRuleConditionAndActionDaoImpl.handlePasswordUpdate(AutomationRuleConditionAndActionDaoImpl.java:118)
... 257 more

[Sam Harding · Accepted solution]

Hi @MarieClaire Fnk 

I would recommend raising through the support portal at https://getsupport.atlassian.com/ and we can get a closer look.

Cheers

Sam

[Artem Baguinski]

Insight is unavailable at https://getsupport.atlassian.com/