Irregular Calendars and Clocks

[Colin Quinn]

Hello,

We are interested in your addon ‘Time to SLA’ for JIRA, and my manager is trying your trial before we buy. We are running into issues getting some irregular SLA calendars up and running, and were wondering if you had any documentation for setting up atypical calendars. The documentation in Confluence is good, but not exactly what we are looking for.

The largest problem for us so far has been a client that has a 24/7 SLA clock during a period from 5 days before the end of every month to 10 days after the start of every month, and a standard SLA clock during any other date. Is this expressible in your addon? If you had any tips or could direct us towards some specific documentation, we would greatly appreciate it.

[Kubilay Karpat [Snapbytes]]

Hi Colin,

Unfortunately this is not possible with Time to SLA right now. However you might define 2 SLAs with different calendars and apply those SLAs based on issue creation date.

Best, Kubilay from Time to SLA team

[Colin Quinn]

Thank you Kubilay!