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JETI: E-Mail this issue creates public comments and double Issues

Ali El Banna January 29, 2019

Hi,

I have a problem with the Plug-In "E-Mail this issue":

1. When an Agend send an E-Mail to JIRA, the JIRA would create two issues.

2. I configured the E-Mail this issue Mail handler to not send any comment but when I send an E-Mail to respond to the "E-Mail this issue" E-Mail, the JIRA Service Desk would always create a public comment.

Could anyone help me with this?

System Outgoing Mail Handler.JPGE-Mail This issue Mail Handler.JPG

 

 

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