Outstanding issue alert

[Joanna Majewska]

Hi all,

Do you know if there is an option/button on Jira that could send additional alert/notification to assignee/responder? 

something to remind that a ticket is still in the queue

Thanks

Joanna

[Todd Winton]

Joanna,

This can be performed using the automation addon.  This will provide you the ability to define how often this should be sent and when relative to a date field in the issue.  

https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview