Automation for JIRA - Linked issue trigger not working correctly

[Robert Morgan]

Since we upgraded JIRA to 8.4.2 we have seen an issue where the trigger for linked issues does not work on all link types, even when defined.

We specifically see the trigger does not work if the link is set to relates or relates to. But does trigger for other link types.

As per the screenshots it does not trigger if set either way.

[Jane Yeoh]

Hi Robert,

Jane from Automation for Jira here.

Sorry you've run into this problem - I'll see what I can do to help! Just a few questions that I have:

1. Can you please first tell me what version of Automation for Jira you're on currently please? 

2. When you say the trigger "does not work", can you clarify what this means? Are you getting a No Actions Performed, or does the rule fail to trigger altogether?

I would love to be able to have a look at your rule configuration and the audit logs for this. If it's not possible to share these screenshots publicly, are you able to open a support ticket so we can have a look at this for you a bit better please?

Cheers,

Jane