Automation for Jira update appropriate status (complete or cancel) based on linked issues

[thomas horrom]

I'd like to mark Service Desk ticket with appropriate status (complete or cancel) based on all the linked tickets either being completed (mix of completed or cancelled) or all being cancelled.  I'm using Automation for Jira and can get it to work if just 1 linked issue but not when there is more than 1 and mix of completed/cancelled.

[Scott Harwood]

Hi Thomas, 

Thanks, for getting in touch. You would use a related issues condition to achieve this, for example:

If this doesn't work for you, please get in touch with us at support with a screenshot of your rule

https://codebarrel.atlassian.net/servicedesk/customer/portal/1

Cheers,

Scott