Fails to update field using JEMH

[Michael Danielsson]

Hi

I have problems updating a field in Jira by using JEMH after update of Jira and JEMH to the lastest version.

The log says:

2013-02-18 14:45:34,657 QuartzWorker-0 DEBUG [jira.emh.processor.AtPrefixedFieldProcessor] Got unknown key, possibly a Custom Field: 'cloned issue id' = PPP-TR-901
2013-02-18 14:45:34,701 QuartzWorker-0 DEBUG [jira.emh.processor.AtPrefixedFieldProcessor] Fields Found:
2013-02-18 14:45:34,701 QuartzWorker-0 DEBUG [jira.emh.processor.AtPrefixedFieldProcessor] Key: cloned issue id = PPP-TR-901
2013-02-18 14:45:34,775 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] Checking issue CF [Cloned Issue Id, type=Read-only Text Field]
2013-02-18 14:45:34,775 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] Processing directive [cloned issue id], CustomField match: Cloned Issue Id
2013-02-18 14:45:34,775 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] Found the custom field: Cloned Issue Id
2013-02-18 14:45:34,775 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] fIssue is null:false
2013-02-18 14:45:34,775 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] fApplicableReporter is null:false
2013-02-18 14:45:34,776 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] User [pcosynch] has permission [12] : true
2013-02-18 14:45:34,776 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] Setting up custom field [Cloned Issue Id/com.atlassian.jira.issue.customfields.impl.ReadOnlyCFType], emailProvidedValue: [PPP-TR-901]
2013-02-18 14:45:34,776 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] Empty value given, clearing CustomField: Cloned Issue Id
2013-02-18 14:45:34,781 QuartzWorker-0 DEBUG [emh.engine.support.EMHIssueUtils] setupComplexCustomFields()
2013-02-18 14:45:34,783 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] Processing directive [cloned issue id], CustomField match: Cloned Issue Id
2013-02-18 14:45:34,784 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] User [pcosynch] has permission [12] : true
2013-02-18 14:45:34,784 QuartzWorker-0 DEBUG [emh.engine.support.EMHCustomFieldHelper] Setting up complex custom field [Cloned Issue Id/com.atlassian.jira.issue.customfields.impl.ReadOnlyCFType], emailProvidedValue/default: PPP-TR-901
2013-02-18 14:45:34,996 QuartzWorker-0 DEBUG [jira.emh.service.ProcessorRunner] Issue Processing Summary: Created 0 [], Updated 1 [PPP-MAINT-2999], Commented 0 []. Rejections required: 0
2013-02-18 14:45:35,002 QuartzWorker-0 INFO [jira.emh.service.EnterpriseMessageHandlerImpl] ProcessorRunner completed with status: canHandle
2013-02-18 14:45:35,025 QuartzWorker-0 INFO [jira.emh.service.EnterpriseMessageHandlerImpl] JEMH is telling JIRA to delete the email

Jira says:

PPP Synchronisation User removed the Cloned Issue Id of PPP-MAINT-2999 - Test of Synch

Does anyone know what the problem can be?

Regards,

Michael Danielsson

[Michael Danielsson · Accepted solution]

Hi,

The reason to my problems was that the "Cloned Issue Id" was read-only in JIRA and JEMH had changed behavior for this customfield type.

Now it is not possible to set a read-only customfield unless it is empty.

Regards,

Michael Danielsson

[Andy Brook [Plugin People]]

Hi Michael,

It looks like this field is being processed twice, perhaps unnecessarily. Can you confirm if the 'output of the email processing is correct?

To diagnose further, please create a support issue @ JEMH Jira and attach your JEMH Profile XML, and a JEMH Test Case email.

Thanks,

Andy