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Community resources
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- Tag: addon-com.javahollic.jira.jemh-ui
Tag: "addon-com.javahollic.jira.jemh-ui"
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Hello together, I've created an Ad Hoc Notification using JEMH. Now I want to add a signature with the name of the agent who sends the notification. I found several variables like ${event.user...
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Dear all, We have a special use case to cover which is as below : We have external customers who create ticket in Jira through an incoming Email Those customer does not have access to customer po...
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Dear all, We have a wierd issue on our notification to our customer which submit the request. Based on that I have 2 simple question : Q1 : In the customer notification settings, in the To field i...
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I have enabled the strip quote and also added the Expression ( On [A-Za-z], [0-9]{2} [a-zA-Z]+ [0-9]{4} at [0-9]:[0-9], . <.@.> ). Still the email thread is adding in the comments. Could you ...
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Can we use Jira Notification templates while using JEMH setup. Or Please let me know how to create a similar template in JEMH. Can anyone help me on this regard. Thanks ...
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Using JSD for a project and we also have JEMH for mail handler. Is there a way besides adhoc notification to keep attachments with notifications? We have multiple transitions and we would...
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We have a project in JIRA where an issue is created from a request submitted via an email form. We would like the fields from the form to populate JIRA issue fields on issue creation. Is this possi...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jira
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Hi, Is there any configuration in JEMH to get the same font , color and font style from incoming email. The description of issue should have same format of text as of e-mail body. Please help to sh...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jira
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Hi, currently our @User comments do not notify the referenced users in our service desk project. We are limiting the notifications in JSD more than in Jira to prohibit spamming. Which event is ...
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We use a third party application to deliver online forms - the send from email address is always the same - we would like a copy of the online form to be automatically loaded onto the jira issue. We ...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jira
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I want to use JEHM to send servicedesk notifications. We have several user groups allowed to create tickets in the customer portal without JIRA license What I want to achieve: less notificatio...
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I have configured JEMH for JIRA version 5.2.8 I am sending a mail with following parameters to:xxx@xxx.com subject :test mail body: @Reporter=abc @Project=def @Priority=High @W...
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Maybe this has been asked before, but can't find the thread for this. Currently, our client has a Service Desk with the inbuilt email requests turned on. But the inbuilt email handler for JIRA Servi...
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Hi, We're using a workflow directive to resolve issues on an email. The support people are in the habit of having email conversations with the customers with the support mailbox in cc to log the com...
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Hi, I want to capture the sender's email domain as a custom label field rather than the standard JIRA label. How can I do this? The customfield name is "Client Domain" but I tried it with qu...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jemh
- jira
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Hi, we're currently evaluating JEMH and I have the following requirement for establishing a service desk on Jira+JEMH: a user who created an issue via submitting an email should receive an issue crea...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jemh
- jira
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While configuring JEMH, we encountered the following problem: We have an Inbound Mail Account *.*.*@gmail.com. This throws the following error/exception: Capture.PNG Capture.PNG When we use the ...
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We want to use the ColonSuffix field processor and must transform the customer's incoming key values to JIRA key values. E.g: priority: Hoch should be priority: Critical. I've created Aliases with ...
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We use JIRA Service Desk, but don't use the email functionality. I'd like to use JEMH for system integration purposes (Issues created by a customer system) How do I resolve the permission conflicts...
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So...working on building out a new install of JEMH using JIRA 6.2.7 and JEMH 1.5.129. I'm getting the custom "create" email that I've built, but I'm also getting a follow up regular JI...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jemh
- jira
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Here is my requirement: If a user sends an email, a ticket gets created by JEMH in a project. The ticket is unassigned. When created this way one particular email address needs to...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jemh
- jira
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Is there a way to leverage AD profile information to route emails to a specific help desk using JEMH? For example, my AD attribute says my location is Texas. I send an email to help@help dot com a...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jemh
- jira
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I have three server and application monitoring tools that I would like to be able to send an email to JIRA when a critical alert has been triggered. I am currently with JEMH to sort these emails. ...
- Jira
- Question
- addon-com.javahollic.jira.jemh-ui
- jemh
- jira
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Isit possible through JEMH that we can create macros/automate such that specific string in subject of mail adds label to the description in the issue that gets created. If yes then how to achieve t...
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I have a requirement wherein whenever any exteranl-user sends mail to our mailbox in jira that creates issue but we have to add that user in jira manually. We would like to get them added to jira aut...
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