Not able to upload test cases in bulk via Zephyr Import Utility

[Jagrat Gupta]

I'm trying to bulk upload  test cases from excel(.xlsx) file in Zephyr

through import utility

Excel Test cases format is same as it is mentioned in this link -  https://www.getzephyr.com/insights/getting-started-zephyr-jira-importer-utility   

The issue is on uploading the test cases it takes only the first test cases name and all the test steps and other details including other test cases' steps and other. Results in creating a single test case having all the test steps of all the other test cases

For e.g. excel file contains below test cases

TC1NAme TC1Step  TC1REsult  TC1TestData TC1ExternalID

TC2NAme TC2Step  TC2REsult  TC2TestData TC2ExternalID

TC3NAme TC3Step  TC3REsult  TC3TestData TC3ExternalID

After uploading above Sheet in Zephyr it looks like this -

TITLE:    TC1NAme

Test details:

Test Step     Test Data         Expected Result

TC1Step     TC1TestData      TC1REsult

TC2Step     TC2TestData      TC2REsult

TC3Step     TC3TestData      TC3REsult  

[Arun Ravindran]

Hi Jagrat

Thanks for your interest in Zephyr.In order to help you fix this issue we would like one of support engineers work closely with you as it may involve troubleshooting the issue over a screen share session.

We would suggest  for faster resolutions on cases like these please contact our Zephyr support team (24 X 5) by raising a ticket with them.Login to our support site "https://support.getzephyr.com/hc/en-us" using the same credentials you used to post your query here and use the option "Submit a case" to raise a ticket with us and one of our engineers would contact you immediately

If you have any issues in raising a ticket with us , kindly let us know your official email id and we will raise it on your behalf

Thanks

ZephyrSupport