Notification are not being send although SMTP Mail server is configured correctly

[Naama Lev]

Hi,

I have configured the SMTP Mail server correctly - connection test and email test are working fine.

I Am using the defualy notificication scheme but the notification are not being send

Can you please help me troubleshoot?

Thanks

Naama

[Naama Lev · Accepted solution]

Thanks you very much, that was the problem :)

[Nic Brough -Adaptavist-]

Start by working through https://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshootingand tell us if you get stuck...

[Naama Lev]

Hi,

I went over the trouble shooting -

we dont have outofmemory exceotion, test email is send proparly and there are no email in the queue

it is possible to send emails via share issue and it is possible to send an email to jira@<Company>.com.au and it will create an issue in Jira.

how ever the automated notification are not working - i have used for now the default scheme and the default workflow and still it is not working

Can you please advise?

Thanks

Naama

[Nic Brough -Adaptavist-]

Have you checked the setting in your profile, and the events being used?

[Naama Lev]

Yes I have

the test message is being sent to my profile

The event being used is the default,

i.e.:

Issue Created-> Notification for all users, Reporter, Current assignee

Thanks

Naama

[Nic Brough -Adaptavist-]

I'm sorry, I really don't think you've looked at your profile at all. What is the setting for "notify me" in your profile?