App is not responding. Wait or cancel?

[Divesh Solanki]

After installing my custom page, getting 'App is not responding. Wait or cancel?' message on the page which was displayed after hitting the plugin link. How to get rid of 'App is not responding. Wait or cancel?' issue. Functionality is working properly as expected but this message is still coming on UI.

[Derek White]

If everything is otherwise working, as @Divesh Solanki mentioned it was ("Functionality is working properly as expected...") and @DPKJ choose to ignore, this is likely due to the all.js not being loaded.

I ran into the same issue, as my test page was simply returning a "hello world" string. Updated it to return an actual HTML page with the script and it worked just fine.

[DPKJ]

Nice catch!

[DPKJ]

This message appear when your app not accessible.

Most common reason for this is server not running or malformed app descriptor file.

[Lynn Squire]

Having same issue all of a sudden. How do you resolve? 

[DPKJ]

@Lynn SquireAs i have suggested review your app descriptor and re-install you application.

[Esad E]

Hi @DPKJ! I am facing the same issue on Jira Cloud. I have re-installed the app. However, the result is the same. By the way, I can pull tickets from Jira to Katalon Studio. And also I can create a Jira ticket through Katalon Studio.

[Derek White]

The original question was development related and should have been in the developer community, not here. (And I probably shouldn't have necro'd it.)

If you are a user and having this issue, please post a new question and indicate the app in question. Or, contact the app provider directly (under the app's Manage apps entry, there is usually a Support link - if not, the Vendor is usually a link to their website).

If you are a developer and getting this on your app, please post in the Atlassian Developer Community for a better audience.