Can the Time to SLA plugin be used on a specific issue type without separating the workflow?

[Jon Jones]

We have a project that shares workflows with all issue types, but we don't want the SLA to apply to some issue types sharing the workflow. Is there a way to toggle this, or does the workflow need to be separated?

[Tuncay Senturk · Accepted solution]

Hello Jon,

Simply add JQL to your SLA definition. e.g: issuetype in (Bug, Defect)

That should make the trick

Cheers

[Jon Jones]

Thank you! It worked beautifully.