Help to copy information from read only field to System Field Priority

[Humberto Test user1]

Hi,

I'm trying to solve the following case:

I have an app to create issues in my JIRA instance. (Server)

The case creates has a text field called:

Tenable Severity. Here the text can be "High, Medium or Low.

I'm trying to user JIRA Automation plugin to trigger a rule for every new ticket created.

The goal is to copy "Tenable Severity" to system field: Priority.

Already tried the following  2 options: (both are not working)

 

the log error is always the same:

Can you help me?

What is wrong here?

[Nick Menere]

Hi Humberto,

We don't support "names" as smart values in the priority field but the Additional fields should work.

Can you try the following and take a screenshot of the audit log:

{{#debug}}{
  "fields": {
    "priority": { "name": "{{issue.Tenable Severity}}" }
  }
}
{{/}}

Please also remove the field from the form.

If this fails, there should also be some error in the Server logs. Is this Server or Cloud?

Cheers,
Nick [Automation for Jira]

[Humberto Test user1]

Hi,

Many thanks for your help.

Implemented. 

I need to wait for new cases to see the final result.

Back to you soon.

[Humberto Test user1]

Hi,

It's not working

[Nick Menere]

Hi Humberto,

This is an error coming from Jira itself. There should be a more verbose error in the Jira logs.

Best off creating a support ticket so we can help look through the logs - https://codebarrel.atlassian.net/servicedesk/customer/portal/1

Cheers,

Nick