How do I map a full user name to a userID in "Automation for Jira"

[Robert Bischof]

I have a customer field (full user name) that I'd like to use to update the jira issue reporter.
I need something like getKeyForUsername()

I'd like to do something like

{
   "fields": {
        "reporter":{"displayName": "{{issue.requesterFullName}}"}
   }
}

or

{
   "fields": {
        "reporter":{"id": "getKeyForUsername({{issue.requesterFullName}}).accountID"}
   }
}

[Victor Seger]

Hi Robert,

Automation for JIRA Support team member here.

It seems that you're trying to retrieve the accountId for a user. Is that correct?

If it is correct. Can you please tell me if this is a JIRA Cloud or JIRA Server instance?

In the meantime, have you took a look at this documentation? https://docs.automationforjira.com/knowledge-base/convert-usernames-to-user-account-id.html#converting-user-smart-values

Also, can you please share a screenshot of your rule, so I can have a better idea of how you are configuring this.

Looking forward to hear from you.

Cheers,

Victor

[Victor Seger]

Hi @Robert Bischof ,

I've discussed this with our development team and we don't support what you're trying to achieve. But we've got an feature request open for this: https://codebarrel.atlassian.net/browse/AUT-725

It might be some time until we got to work on this due to some higher priorities on our backlog.

Hope it helps!

Cheers,

Victor

[Sebastian Krzewiński]

Hi @Robert Bischof 

Did you try {{issue.requesterFullName.name}}?

Maybe this doc will be helpfull - https://docs.automationforjira.com/reference/users.html

Please let me know if it works :)

Regards,

Seba

[Robert Bischof]

Thanks, but that didn't work.

{{issue.requesterFullName}} is just a string (ie. "First Last"), so it doesn't have a '.name'.

I need a way to look up the JIRA user using the full name, the way getKeyForUsername(String username) does.