How to configure an automation rule in insight?

[Milena Gonzalez]

Hi

My task is to create an automation rule in insight that creates a ticket in jira service desk to renew a license  (of any team) at is 30 days to expire

Milena Gonzalez

[Alexander Sundström]

Hi Milena,

This is very easy to setup :)

I would recommend you to look at the documentation first for Automation and IQL. 

Automation - https://documentation.riada.se/insight/latest/insight-manager-s-guide/insight-automation

IQL - https://documentation.riada.se/insight/latest/insight-user-s-guide/iql-insight-query-language

As one example for IQL, let's say you have a Date attribute called Expires, then the IQL for the rule would look like this:

Expires = "30d"

This will give you the objects that expires in exactly 30 days.

My recommendation is that you run a scheduled automation once every day based on the IQL provided, that created an ticket.

If you feel like this answered your question, please mark it as accepted :)

Cheers!
Alexander 

[Milena Gonzalez]

Hi Alexander !

Try to make the automation rule, but when i configure the "then" I do not see any option, I am configuring it as follows:

Thanks for your help!

Milena G

[Milena Gonzalez]

Hi Alexander !

please omit the above, update the plugin and already allow me to access the actions.

Milena G

[Alexander Sundström]

OK, thanks for the update, and sorry for the late response.

If you feel like this question has been answered, please mark it as accepted.

Cheers!
Alexander