Servicerocket for Jira Cloud - Does it run as installing user or current user?

[Deleted user]

Does anyone know if Servicerocket runs as the current user or if it runs as the user that installed it?

The reason I ask is that I want to know if I need to create an integration user in Jira for the connector or if I can just install it under my own Jira account.

What I don't want is for the integration to break if I happen to leave the company some day.

[Kevin Lew [ServiceRocket] · Accepted solution]

@[deleted]

On the Jira side, it is using the add-on user(Salesforce & Jira Cloud Connector) which is under the Project Role (atlassian-addons-project-access). Therefore, you no need to create a user in Jira for integration. 

On the Salesforce side, yes, you will need to have a user for integrating the Salesforce and Jira.

I hope it clarifies!