We want to disable Jirassimo for Service Desk Cloud but leave it for Jira Development

[Tammy Ince]

Our Jira Development projects use Jirassimo for email notifications but we don't want to use it for Jira Service Desk. Is this possible? 

We believe it is Jirassimo that is causing our internal comments to go to the reporter of the incident or request and may be the reason our customers' replies to our email notifications are not flowing back into the incident or request. 

[Vladimir Horev _Raley_]

Hi Tammy,

You can specify a JQL rule in Jirassimo notification configuration that will limit specific configuration to specific Jira or ServiceDesk project. 

[Gabriel Senna]

Hi Tammy,

Checking the Jirassimo add-on, it seems not to be possible to separate between JIRAs.

However, to confirm this information, I would recommend you to raise a support ticket to the add-on's support, so they can confirm the information.