Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

single notification template with multiple events vs multiple notification templates

Jon Jones March 23, 2018

I'm wondering if I need to create separate Notification Templates if I want to send the same email template out to different recipients, based on JQL queries.

I only have a single Email Template, when an Issue is created, but I want that template to go to different recipients with only the subject being changed. Would this be possible by creating a single Notification Template called "Issue Created" and then set it to All Matching Events, then create multiple events with different JQL filters and Recipients and subject lines? It seems like this is possible, but the documentation seems to suggest that this is not the recommended usage. 

Thanks,

Jon

1 answer

0 votes
Tibor Hegyi _META-INF_
Atlassian Partner
March 27, 2018

Hi Jon,

I'm Tibor from META-INF, the vendor of Email This Issue.

Yes  this is all possible, the way you described. The documentation suggests that a Notification Template is not for only one event like Issue Created, but you can add multiple event types to the Notification template.

It is analogous to the Jira notification schemes.

I hope this helps.

Regards,

Tibor

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events