we get the following indexing error message

[Gerhard Bartha]

2018/03/09 11:53:40 External service error
com.xiplink.jira.git.exception.external.WrappedGitlabAPIException: External service error
at com.xiplink.jira.git.integration.gitlab.CachedGitLabApi.getRepositories(CachedGitLabApi.java:86)
at com.xiplink.jira.git.integration.gitlab.GitLabApiService.scan(GitLabApiService.java:140)
at com.xiplink.jira.git.gitmanager.ExternalServiceGitManager.activate(ExternalServiceGitManager.java:46)
at com.xiplink.jira.git.async.BigReindexTask.filterValid(BigReindexTask.java:131)
at com.xiplink.jira.git.async.BigReindexTask.run(BigReindexTask.java:84)
at com.xiplink.jira.git.async.AsyncProcessorImpl$AsyncTaskWrapper.run(AsyncProcessorImpl.java:105)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.Error: java.net.SocketTimeoutException: Read timed out
at org.gitlab.api.http.GitlabHTTPRequestor$1.fetch(GitlabHTTPRequestor.java:277)
at org.gitlab.api.http.GitlabHTTPRequestor$1.hasNext(GitlabHTTPRequestor.java:231)
at org.gitlab.api.http.GitlabHTTPRequestor.getAll(GitlabHTTPRequestor.java:199)
at org.gitlab.api.GitlabAPI.getProjects(GitlabAPI.java:836)
at com.bigbrassband.common.integration.GitLabApiPool$GitLabApiWrapper$1.call(GitLabApiPool.java:239)
at com.bigbrassband.common.integration.GitLabApiPool$GitLabApiWrapper$1.call(GitLabApiPool.java:1)
at com.bigbrassband.common.integration.GitLabApiPool$GitLabApiWrapper.doSafely(GitLabApiPool.java:210)
at com.bigbrassband.common.integration.GitLabApiPool$GitLabApiWrapper.getProjects(GitLabApiPool.java:236)
at com.xiplink.jira.git.integration.gitlab.CachedGitLabApi.getRepositories(CachedGitLabApi.java:77)
... 10 more
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
at java.net.SocketInputStream.read(SocketInputStream.java:170)
at java.net.SocketInputStream.read(SocketInputStream.java:141)
at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)
at sun.security.ssl.InputRecord.read(InputRecord.java:503)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973)
at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:930)
at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
at java.io.BufferedInputStream.read1(BufferedInputStream.java:286)
at java.io.BufferedInputStream.read(BufferedInputStream.java:345)
at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:704)
at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:647)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1536)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1441)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
at org.gitlab.api.http.GitlabHTTPRequestor.parse(GitlabHTTPRequestor.java:416)
at org.gitlab.api.http.GitlabHTTPRequestor.access$2(GitlabHTTPRequestor.java:410)
at org.gitlab.api.http.GitlabHTTPRequestor$1.fetch(GitlabHTTPRequestor.java:270)
... 18 more

what is the problem and how can we fix it?

[Mark L. Smith · Accepted solution]

Hi Gerhard,

You're getting a timeout on trying to get on the projects API at GitLab.

There's some known GitLab issues with this --- it generally affects only gitlab.com and only some users.

Are you trying to connect to gitlab.com?