Show screen when a customer is set

[Thorsten Breuer]

Hi cummunity,

i'm currently in the trial version of jira service desk. I have installed the plugin "CRM for Jira". Is there an option to show a  specific screen when a specific customer is set? I don't find this option in the workflows, I can only set a specific screen when an ticket is created or has a specific status, but that's all.

Thanks for any help!

Thorsten

[Maarten Arts · Accepted solution]

Hi Thorsten,

Are you using "CRM for Jira - Customers & Sales" or "Atlas CRM - Customers in Jira"? You mention CRM for Jira but it seems that you have used the tag for Atlas CRM, which is why I'm asking this question.

Atlas CRM does not have an integration with screens at this moment.

Cheers,
Maarten

[Thorsten Breuer]

Hi Maarten,

thank you for your answer. Yes, we are using "CRM for Jira - Customers & Sales".

Best regards

Thorsten

[Maarten Arts]

In that case I can't answer your question. Perhaps it's best to contact the App Developer directly by going to their Support page in the Marketplace.