Teamviewer plugin installed, Dashboard shows message custom field not found

[Andreas Mueller]

The TeamViewer custom field was not found. Please configure the plugin.

I have checked documentations and community.  Could not found the answer.  Based on the plugin instructions, nothing has to be done to make Teamviewer work. 

Please advice. 

Andreas

[Dario B]

Hi @Andreas Mueller ,

I have reviewed the TeamViewer Integration for Jira Server and indeed it seems that no configuration is needed to have this add-on working. 

However, I can also see that other customers are reporting the same issue in the teamviewer forum:

• https://community.teamviewer.com/t5/Integrations/TeamViewer-Jira-ServiceDesk-Server-Plugin-custom-field-not-found/td-p/54993

Therefore, I would suggest to open a support request with the add-on vendor by using the below link:

• https://support.teamviewer.com

If needed, they will get in touch with our developers in order to get this issue solved. 

I hope this helps.

Cheers,
Dario