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TemplateMe! plugin installed on Jira Service Desk, but it only works for agents

Nicole nic_wie
Nicole nic_wie October 16, 2018

Hi,

we've installed the TemplateMe! plugin for customize outgoing mails. We've configured the mail template for all users, but it works only for  internal mails, but not for external mails.

 

Thanks in advance.

Nicole

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