Testing and Xray

[Desneiges Brunette]

Does anyone have suggestions on why one of my testers is attempting to run tests but does not see the pass/fail buttons on the right hand side of the screen?

[Rina Nir]

@Desneiges Brunette This KB article looks applicable to your problem: https://docs.getxray.app/display/ProductKB/%5BXray+Server%5D+No+permissions+to+execute+Test+Executions 

see if it helps

[Desneiges Brunette]

Thank you... but it didn't help. :-(  I have raised a ticket to get support.

[Rina Nir]

Good luck!

[Linda Milne_Togetha Group_]

Can you give some screen shots with the test and plan pages - I vaguely recall having this issue in the past.

[Desneiges Brunette]

There are the buttons he cannot see... 

[Linda Milne_Togetha Group_]

Been wracking my brains to remember what it was. But I have a feeling it was something to do with who the test was assigned to vs the execution, or something to do with assignees.

[Desneiges Brunette]

No problem - thank you for trying to help.  :-)  I raised a ticket so hopefully this can be resolved quickly. :-)

[Desneiges Brunette]

I can also confirm that we gave him admin privileges like I have and he still didn't see the buttons. Now he is using a Mac and Chrome as the browser. I also use Chrome but I am on a PC.

[Desneiges Brunette]

Hi @Rina Nir ... we are using cloud-based... haven't tried other tests because it seems to apply to all tests. I have admin privileges and can see the buttons but I would prefer not to give admin permissions to every tester just so they can run test cases. It's also a new install.

[Rina Nir]

Hi @Desneiges Brunette ,

Can you provide more information:

1. Are you on Cloud, Server or data center?

2. Does it work for other tests and its only a problem with this test?

3. Is this a new installation, or one that is running for a while and suddenly has this problem?

4. Does it happen to other testers as well?