How do I escalate an alert to another team

[Fekade Senbeta]

I need to find out how to escalate an alert to another team. The other team will have a schedule rotation and the person on call should be able to view the alert is assigned to their team.

[Shashwat Khare]

Hi @Fekade Senbeta ,

This is Shashwat from Opsgenie support and here to help! :) 

You can configure the other teams' schedule as an escalation rule condition.

This escalation rule will notify the other team's on-call schedule person as in the below example screenshot:




Reference help documents:
https://support.atlassian.com/opsgenie/docs/how-do-escalations-work-in-opsgenie/
https://community.atlassian.com/t5/Opsgenie-articles/A-deep-dive-on-Routing-Rules/ba-p/1330474


Best,
Shashwat