How do you get support for OpsGenie now?

[Ron Compos]

We are a current opsgenie client and need support for the existing product. How do you get support pre-migration?

[Mohammad Shamsi]

I am having the same issue of trying to find a support email or contact to provide the business since they are requesting one. We use Opsgenie tool and cant seem to find any support email group or contact information anywhere.

[Chris DeGidio]

@Mohammad Shamsi you raise support tickets at support.atlassian.com

Select technical assistance and then the Opsgenie product. Once it asks for your URL you will enter the Atlassian cloud site URL that Opsgenie is on. 

[Chris DeGidio]

hi @Ron Compos 

You can visit support.atlassian.com and submit the request to our Opsgenie support team by selecting technical issues >> Opsgenie for the product.

- Chris 

[Chris DeGidio]

@Ron Compos to clarify on this you do need to be admin within the Opsgenie account. Plain user role is unable to submit support cases due to not having the necessary access to troubleshoot 

[Ron Compos]

I have been able to submit a support ticket in the past. Can you tell us who our designated contact is, if not me? 

[Ron Compos]

Again, to confirm....every time I try to enter support, we are rejected as we do not yet have an Atlassian domain....even under the opsgenie option. 

[Ron Compos]

[Chris DeGidio]

hey @Ron Compos the contact form wants the Atlassian cloud site the Opsgenie instance is under. Do you have that? 

Let me know how it goes