Not getting Incident Alert (voice notification) at the telephone

[Mark Harding]

Have set up Incident Alert notifications. When a new Major Incident is created in OpsGenie, the SMS and email Alerts are working fine, but the Voice Alerts are not working.

I've checked Audit Log and get the following;

29-Jun09:56notification  Mark Harding

Rule[New Alert][Create][Immediate Step] -> An aggregated [voice] notification will be sent to [44-xxxxxxxxxx] soon

(obviously, I have anonymised my telephone number)

It states "soon", but the voice notification is never received. I have tried mobile numbers and land lines, but with no success.

Any help gratefully received,..

[Chris Thomas · Accepted solution]

I don't think this is the issue as it logs an attempted voice call, but are your on JSM Premium/Opsgenie Standard?

JSM standard does not support voice calls.

[Mark Harding]

It is definitely a Plan thing,.. thanks.