Can I track multiple programs each with their own incidents list in Opsgenie?

[Doug Garcia]

Thank you in advance.  I've had a devil of a time trying to get this question answered by Atlassian support who only provide me with links and seem against talking to me on the phone.

We appear to have a premium license.  Our Opsgenie application currently is set up tracking for one project with alert integration, alerts generation, incidents (manual and automated), etc.  I have an incident list specific for this.

However, we have multiple programs which I would like to track.  I don't necessarily want to set up alerts at this time, but I would like to have a separate incident list for each program which I can define/set up services for.  How is this done?  I would figure there's a way to set it up and toggle back and forth in Opsgenie between projects for their own incident lists, but I haven't found documentation to do this or if it can be.  Any assistance is appreciated.

[Zeeshan]

Hey @Doug Garcia ,

To create separate lists for each program you have defined a service for, you can use the search functionality in your Incidents menu:

Once you have defined that search for a particular Service you may go ahead and save that search for easy access and switching from the saved queries on the left side of the page:

This would then allow you to toggle back and forth between different Incident lists for each Service.

Hope that helps answer your query.

Best regards,

[Doug Garcia]

@Zeeshan, I appreciate the answer, but that was what I was worried about.  Doing it by services and saving a search wouldn't work for me as we have several services already defined for a system level view of one product.  What I'm thinking of doing is using a tag and create a Saved Search for the tag in manner similar to what you suggest.  I was hoping there would be a different way, but does not appear so.

[Zeeshan]

Hey @Doug Garcia ,

On the Incident list you can only create a search query for incident tags not service tags, so if your intended solution was to separate the services using tags and create a query on the Incidents list using those service tags, that will not work.

Instead, another suggestion would be to add the products' names in the Service names for example,

ProductA - Service 1
ProductA - Service 2
ProductB - Service 1

After that you can create a search query for ProductA the following way:

 

Best regards,

[Doug Garcia]

Thank you @Zeeshan I appreciate the answer but that is definitely concerning.  I inherited managing the incidents for our Opsgenie instance and how the team set things up before I arrived, they use Impacted Services as services for one product.  Each service is basically a primary module which the system is dependent on.  If I can't use tags in a Saved Search, that's not ideal if we intend to use this for tracking another Product or more in the future.  But, I'll look into this.

[Zeeshan]

Hey @Doug Garcia 

You're most welcome! Yes unfortunately Service tags cannot be used in Incidents' list search. If you like, I may go ahead and open up a Feature suggestion ticket for this to our Development team so that they may consider this for future implementation?

[Doug Garcia]

Hey @Zeeshan

Thank you for the answers.  I am a bit confused though.  I just created a search based off a known tag and was able to save it just now.  This is not ideal, but appears to be working as I would hope it would.

[Zeeshan]

Hey @Doug Garcia ,

Those are the tags added on Incidents. Earlier we were discussing searching the Incident lists via the tags added on Services, which is not possible.