Is it possible to have escalations based on alert priority?

[Rodolfo]

For example:

• Immediately for on-call users in the schedule
• If P1, next on-call user in the schedule if not acknowledged in 5 minutes
• If P2 , next on-call user in the schedule if not acknowledged in 10 minutes
• If P3 , next on-call user in the schedule if not acknowledged in 30 minutes
• If P4,  next on-call user in the schedule if not acknowledged in 1 hour
• If P5,  next on-call user in the schedule if not acknowledged in 4 hours

[John M · Accepted solution]

Hi Rodolfo,

You can accomplish this by using a combination of routing rules and escalations. You would need to set up one rule for each priority and one escalation for each priority. Then, in each routing rule, set the escalation configured for the corresponding priority:

[Rodolfo]

Thanks @John M!