OpsGenie Integration with Jira Cloud prompting for app install

[Keith Langley]

I have a new production Jira cloud site with OpsGenie. Each time I try to run the OpsGenie integration to Jira Cloud I'm prompted to install the application in Jira cloud. I then get a message that the application is already installed. The process simply repeats.

On-Call project links will take you to OpsGenie from the production site but nothing else links up.

I have two burner sites that have their own OpsGenie instance, and they work flawlessly.

What is the disconnect with production site?

[Talar Pavlovic]

Hey there Keith, 

Thanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!

Sounds like there is a specific issue with your Opsgenie <-> Jira connection. Could you please submit a support ticket so we can fix this for you? 

You can do so at https://support.atlassian.com/contact/ and pick "Technical issues and bugs" 

Regards,
Talar