Can OG Alerts autoclose or autoack if I do these actions in NR and vice-versa?

[Joanne Oliveira]

Hi Team,

I am setting up an environment with a New Relic Workflow connection with OpsGenie (Webhook) but whenever I close or ack incidents in New Relic, OG does not auto-acknowledge or auto-close on its side. The same happens the other way around.

Is there something I need to pass through the payload or some settings inside OG so that both will communicate?

thank you

[Nick Haller · Accepted solution]

Hi @Joanne Oliveira ,

By default, the New Relic integration will try to close an open existing Opsgenie alert based on the State:

Note that screenshot above is of the Advanced tab which is only available on the Opsgenie Standard and Enterprise plans, or the JSM/O Premium and Enterprise plans.

So as long as New Relic is sending some sort of request to Opsgenie when the NR alerts close, you should be able to filter on that to close the corresponding Opsgenie alerts.

You can also review the Logs tab to see if your Opsgenie is receiving these requests as well.

At this time though, the New Relic integration does not have an outgoing workflow so actions taken on the Opsgenie alert cannot reflect in New Relic.

[Joanne Oliveira]

Thanks, Nick!

That's very helpful, you are fast! :)