I have an Android phone version 14. Where do I find instructions to help myelf?

[Patrick Sandoval]

• I have an Android phone Version 14, and my audible alerts do not arrive on time. I get my shift start alert 30 minutes after I start work. 
• The app also rises my volume to max. I work from home and on the graveyard shift. I do not need my alerts to be so loud. 

[Patrick Sandoval · Accepted solution]

I found the volume settings but the alerts are still late.

[Russell Chee]

Hey Patrick,

Thanks for getting in touch with us on the community platform, I hope you are well.

Glad to hear you managed to figure out the volume issue on your side. In regards to you getting a notification 30mins after your shift starts, that's quite interesting. 

Any chance you could try the following if you haven't already:

• Deleting the app and reinstalling the app.
• Logging into a different device whether it be Android or iOS to see if the issue can be replicated.
• Checking the settings on your device to see that there are no delay notification settings in play. 

Lastly, are you the only one that seems to be having this issue on your team? Let us know when you can. Take care!

Russell

[Patrick Sandoval]

Thank you for the reply Russel.

• I have tried deleting and reinstalling the app.
• I do not have another device to test this issue on. At one time, both my old and new phones were listed but I removed the old one and its' info. 
• The settings are set for immediate notification. 
• There is only one other person who works my shift hours (12am-9am PST) and they have not had this issue.

When I logged in tonight at midnight, I received no start shift notification until 12:45am PST. Additionally, I received an alert that was sent at 12:15am PST at 12:30am PST showing an issue was happening. 

This is a frustrating issue as I can see the engineer that I am to wake if the issue does not resolve itself has been acknowledging the alerts that I am tasked to acknowledge. 

I look forward to your assistance when you can. 

Patrick