Opsgenie Read Only mode soon

[SBACTL_JRFontanilla]

Hello Everyone,

Can you give me some clarification regarding " Opsgenie Read Only mode ",
1. Is this a requirement for all users or just for specific user?
2.What specific functionalities will be restricted in read-only mode?
3.How will the read-only mode affect existing alerts

Regards
Jerry fontanilla

[Ian Cervantez]

Moving forward, Atlassian expects you to create tickets in Jira Service Management to be able to start an incident (and even then, you have to navigate screens that are difficult to locate, and open up hidden context menus to actually start it).

Creating tickets to start an incident is just wild for a user experience.  Because all of the custom fields in the settings that apply to "company projects" in Jira, it adds a whole bunch of mess to the process of trying to start an incident.  We timed my incident response team on the new process and it took 11 minutes.  Stop and try to fathom that for a second, during a critical event like a downtime situation our team is going to spend 11 minutes trying to spin up and incident and get responders on the line to resolve the issue.  Just totally unacceptable, Atlassian.

[Scott Wright]

Will read only still allow end-users the ability to ack alerts from the Opsgenie app?

[Kate Clavet]

Hi @Scott Wright after you've completed the move and Opsgenie goes into read only, your team will need to shift to use the Jira mobile app to acknowledge alerts. Here's a link to the documentation that outlines all the steps: 

https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

[Scott Wright]

How can I tell if I've completed my move?  Is there something I can check?

[Scott Wright]

Most of our routing rules use the Details(key-value): "Opsgenie Team" as a filter for escalation.  Will the field "Opsgenie Team" be mapped to JSM Team or will I have to change all routing rules to match JSM Team? 

[Nelson Jordan]

Same here.   we also received this same email.   What the cause of action. do we have to move

[yaniv_c]

@Nayan Pandey My team got the same email as described above with all the actions steps required. while opening the Opsgenie account there is a confirmation message which says that all alerts were moved to Jira Service Management. Please advice , do we need to perform any further steps to complete ?

[Nayan Pandey]

Hello there! 

I am Nayan from the Opsgenie team, happy to help you. 

Could you please help me with any article or updates that you may have received leading to this question? It'll help me answer your query better. 

Awaiting your updates. 

Regards, 

Nayan

[SBACTL_JRFontanilla]

Hello,

My team received this email last january 6.

[Sam Smet]

Same for me, recieved that mail as well. What is happening?

[Tim Westcott]

I also received this email for an instance that we manage.

We do not have OpsGenie added as a product subscription though.

Was this email sent in error and safe to ignore?

[Kieron Brent]

I have the same email as in the screen grab above as of yesterday, we only recently moved over to OpsGenie so a little confused as to what is now going on.  I need to know ASAP if this is going to be a problem as the service is critical to the business.

[Kieron Brent]

If you are using 'Team' Operational teams in the same URL as your main Jira you are already on the product and this message can be ignored.