Timeline API and deleted users

[Christian Bianchi]

I am trying to collect historical data about shift schedules and I collect that data using the schedule timeline API call: https://docs.opsgenie.com/docs/schedule-api#get-schedule-timeline

Everything looks good, but there seems to be a problem with deleted users (users that left the company and have been removed from opsgenie account completely). Their "participant" entry contains no name:

{
  "startDate": "2021-08-27T16:00:00Z",
  "endDate": "2021-08-28T00:00:00Z",
  "type": "historical",
  "recipient": {
    "id": "306ef56f-c053-4ee0-a37e-6de5a25fa3f6",
    "type": "user" 
  },

 For comparison, here is an entry for an active user:

{
  "startDate": "2021-08-26T16:00:00Z",
  "endDate": "2021-08-27T06:00:00Z",
  "type": "historical",
  "recipient": {
    "id": "b55143c4-0ef9-45d5-b615-febaf011ed59",
    "type": "user",
    "name": "name@domain.foo"
},

Fun fact: on the web UI I can navigate back to the same date and see the name of the person who was on call on august, 27th 2021 so the data is there somehow.

Is there a way to get the name of deletes users in the timeline API? 

[Shivam Naik · Accepted solution]

Hi @Christian Bianchi ,

Happy to help!

 At the moment, seeing Deleted Users is not possible, in part because removed association with the returned ID. To address this, we have filed a Feature Request here https://jira.atlassian.com/browse/OPSGENIE-812, and I would recommend adding yourself as a Watcher, and vote on it to receive direct updates from Engineering.

Please let us know if you have any follow up questions!

[Christian Bianchi]

Gotcha, thank you

[Shivam Naik]

No problem!

Let us know if you have any other questions