Send alert notification during business hours even if the alert came in during non-business hours

[David Dumas]

Send alert notification during business hours even if the alert came in during non-business hours

I have an email integration.  

Example:  In my application, let's say there is an error at 1am on Friday.  My application sends an email to the opsGenie email address I have setup in the integration.  However, I want the alert notification to "delay, and send the alert email at 8a on Friday during business hours.

Can this be done in some fashion?  

Dave

[Nick Haller]

Hi @David Dumas ,

Notification policies can delay / suppress notifications during after hours, and notify at the start of the next day (or next business day).

That policy might look something like this:

Note that notification policies are only available on the Standard and Enterprise plans, so if your plan does not offer this functionality the closest thing would be configuring a routing rule that sends alerts to No-one during after hours. This option lacks the ability to notify at the start of the next business day though.

[K C]

@Nick Haller Looking to do something similar but the other way around so on-call for us is around 6pm - 8am!

Could you explain a little please about how this can be achieved with routing rules instead?(we do not have a standard or enterprise plan!) Not sure where to even find routing rules... Thanks

[K C]

Any info on this would be greatly appreciated! Thanks

[Nick Haller]

Hi @K C ,

Routing rules can be configured under a team's On-call tab. Essentials plans include one routing rule per team so this should be possible with a configuration something similar to this: